ON-DEMAND
CONTACT CENTRES
Contact Centres designed
specifically for your business
Evolved Contact allows you to turn on call centre staff as you need. We’ve built our teams, our
technology and our pricing in such a way that supports you to engage with your customers
however you need.
Our team have proudly represented iconic Australian brands with their customer service and
product recall campaigns over the years, and we support our clients with different channel
strategies to respond to customers. During a period of high customer demand for your business,
we will flex and support you as things unfold.
Customer Acquisition &
Lead Generation Experts
There’s not much we haven’t done in an
outbound call, so we’ll guide you on the best way to reach your targets.
We use really cool digital
strategies to support our call centre team, and you enjoy the benefit of sales opportunities for
your team to close. Read more about our approach here
End to End Reporting
Dashboards with real-time data and historical reporting make it easy to understand your campaigns and manage customer experiences across all channels. Reporting with insights and transparency on your campaign performance.
Scalable
Scalable technology platform that provides multiple options for customer engagement – not everything has to be a phone call and where there’s an opportunity for a digital contact, we’ll take it and pass the savings on to you.
Experienced Management
With of 60 years of combined experience. Evolved Contact brings experienced, authentic and skilled management; your business is so important to us, we’ll treat you that way, every step of the journey.
On-Shore Staff
We don't outsource. Get experienced, onshore, contact centre staff working from home. Our team are highly engaged and we pride ourselves on rewarding them well for delivering your results.
Evolved Contact pride ourselves on delivering results, no matter what the nature of the work is.
It’s how we want to build our brand.
Our operational structures support that!
Pay Per Team Member
Dedicated Staff
Ideal if you need dedicated staff, no matter the period of time. Your Evolved Contact team will be an extension of your brand and we’ll take care of the management of them to deliver your results.
Pay Per Lead
Customer Outcomes
When you’re looking for a partner to deliver you qualified customers Evolved Contact excels. This is our DNA and we’ll back ourselves by offering you pricing that sees you only pay when we deliver you a customer.
Pay Per Contact
Flexible and Responsive
Ideal if you’re expecting an increase in customer contacts, but you’re unsure for how long or don’t have the ability to handle these. Our team can support you today and handle up to 1,000 calls a day for you.
Real Time Analytics & Reporting
customised to your KPIs
Dashboards with real-time data and historical reporting make it easy to understand your campaigns and manage customer experiences across all channels.
Track your KPIs in real-time with our customised reporting suite. We provide End to End reporting with insights and transparency on your campaign performance.
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We work with some of Australia's best brands
