Evolved Contct's consulting services take a broad view of customer experience and often include recommendations regarding processes, telecommunications, hardware, mobile applications, CRM, and integration with your preferred technologies.
Identify the problem. Find out why the problem exists. Find out how the problem impacts the customer. Generate possible solutions. Evaluate. Plan. SolveRead More
Your culture is based on your values, your company’s vision, and your criteria for hiring into your call centre, managing and promoting employees.Read More
Understanding, reviewing and actioning your call centre reporting can help you to make informed decisions on improving your direct marketing strategyRead More
Learn how much a contact center can save you by improving agent productivity, reducing agent attrition, and increasing customer lifetime value.Read More
Find key contact center technologies that can help you efficiently manage customer interactions and call center agents.Read More
Evolved Contact services the full sprecrum of contact center creation, including reporting, technology, culture & staffing, assessment & implementation.Read More
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