Our leadership team have over 60 years combined experience in the Contact Centre industry, building and leading contact centres across financial services, utilities, health insurance, telecommunications and real estate. There’s not much we haven’t done.
Evolved Contact’s consulting services specialise in Contact Centre operations and will take a broad view of customer experience and often include recommendations regarding processes, hardware, operational management, culture, and integration with your preferred technologies to optimise your work.
With Evolved Contact’s consulting service, you won’t be getting multiple power
point presentations, methodologies and frameworks, costing you an arm and a
leg before anything of value has happened.
Our team are no “BS”, common sense, contact centre experts. We will work with you and your team to identify what the opportunities are quickly; and will then happily roll our sleeves up with you if you need to get the work done.
Our consulting service is a great option for you if the big players seem too daunting, costly or exhausting. Have a chat with Jono our founder today.
Jonathan, our founder and managing director is a Contact Centre & Marketing leader with over 20+ years of experience. Having worked his way up from the phones, all the way to senior management, he understands a multitude of marketing channels intimately and what it takes to deliver results. Jono founded Evolved Contact to use his experience to deliver a service to his clients that many of the big players simply won’t.
“Jonathan and the entire team at Evolved Contact are great to work with. They firmly believe in performance and providing solutions for customers that work and deliver results. Responsive and flexible, we’ve found them to be a great partner in helping us meet our business needs. Highly recommend."David Bruce, Marketing Executive - DPN.com.au
Since working with Jonathan and his team, we've seen a significant increase in customers interested in our business and services. It has allowed us to spend less time prospecting and more time on closing deals.. We're converting 20% of leads supplied by Evolved Contact, which translates to roughly 50k revenue for every $10k spent”Lachlan Haig, Mortgage Broker - McLardy McShane